Book Damage Criteria

Book Damage Criteria

We check all items to make sure they are correct and in perfect condition before shipping them. However, if you receive the wrong item or if the item was received with damage, we will replace the item with a new one.

You can find our book damage criteria below:

Book Damage Criteria
Damage Type Hardcover Paperback
All measures are in millimeters (mm).
Clearly visible dents 20 mm 20 mm
Crushed edge or corner 20 mm 20 mm
Hangnail 20 mm 20 mm
Bent pages more than 1 page and more than 20 mm more than 3 pages and more than 15 mm
Creased jacket 20 mm -
Bent cover - 20 mm

✓ The following DO qualify as damage: 

  • Cut
  • Dirty or Sticky residue can’t be removed
  • Stained or discoloured
  • Parts/Pages missing
  • Plastic cases cracked
  • Punctured
  • Spine split in half
  • Torn – piece missing (not hangnails)
  • Water Damaged
  • Incorrectly folded dust jackets
  • Very blurry stencil sprayed edges
  • Stencil/digital edges more than 3mm off-centre

✖︎ But these DON’T qualify as damage: 

  • Light Scratches
  • Shelf wear – minor dulling & fading
  • Wrinkles – minor on a paperback spine
  • Hardback Jacket – minimal creasing
  • White spots – small areas colour has rubbed off
  • Wavy pages
  • Dust jackets that are slightly loose
  • Stencil/digital sprayed edges that have a slight blur
  • Minor scuffing on the edge
  • Stencil/digital edges less than 3mm off-centre

The above are a general guidance, however, every ticket will be manually reviewed by our customer support team and all exchanges/returns will be at the discretion of our customer support team.

Please note that we can only accept exchange/returns claims within 14 days from the date you received your order.

If you wish to return a book due to damage, please visit our help & support portal to open a support ticket. We will usually respond within 2 business days.